Before your guests arrive, be sure to provide them with clear instructions for their stay. Include information like WiFi passwords, lockbox codes, maps or special amenity instructions. 

Try to answer as many questions as you can before guests even ask — so they can focus less on logistics and more on enjoying your holiday rental. You can use our checklist for guidance on what information guests will find most useful.
Pre-arrival
Providing check-in instructions  for your holiday rental in a timely manner is an essential part of your guests’ pre-arrival experience.
Address
Driving directions
Check-in time
Any special parking instructions
Where to find the key (is there a lockbox code or will you be meeting them on arrival?)
Packing suggestions
Best contact number to reach you
Ensure that your guests are aware of your house rules
Outline any additional special instructions or rules
List of what is provided (linens, towels, toiletries, etc.)
Hospitality extras such as a welcome note or gift basket
 
Departure instructions
Ensure a smooth transition between arrivals and departures from your holiday rental by providing clear check-out instructions for guests.
Reiterate check-out time
Close and lock all doors
Turn off all lights and ceiling fans
Place all rubbish into outside containers
Strip bed linens and leave on laundry room floor
Turn off AC/heater
Close all outside gates
Leave key on counter or in lockbox. We recommend you change the code after each departure.
Remember to send your guests a ‘thank you’ note — this can go a long way towards great reviews and even repeat bookings!
 
Rental instructions
Make it easy for guests to enjoy all the appliances and gadgets in your home by providing clear instructions on how to use them.
WiFi network and password
Where to find extra linens and towels
Instructions for electronic devices
Sound system instructions
Rubbish removal (where to find outside rubbish bins)
How to use the thermostat
Hot tub or pool heater instructions
Special appliance instructions (e.g., outside BBQ or firepit)
 
Local suggestions
No one knows the surrounding area better than you! Share some of your favourite spots with your guests.
Bars and restaurants
Coffee shops
Supermarkets
Shopping areas
Nearby parks or popular outdoor areas
Gyms
Cinemas
Museums or national monuments
Urgent care centres
Places of worship