Search and Stay
Owner Account
Access essential tools to optimize your rental strategy and provide seamless guest experiences.
155 articles in this collection
Written by Specialist Team
Details of NSW STRA 180 day cap and registration
Written by Specialist Team
Updated over
month ago
Communicating with Guests
Communicating with Guests
Written by Specialist Team
Updated over
month ago
Handling Cancellations
Handling Cancellations
Written by Specialist Team
Updated over
month ago
Occupancy summary
Occupancy summary
Written by Specialist Team
Updated over
month ago
How to view your Booking Summary
How to view your Booking Summary
Written by Specialist Team
Updated over
month ago
How to Amend Guest Dates
How to Amend Guest Dates
Written by Specialist Team
Created over
2 months ago
Managing your Bookings
Managing your Bookings
Written by Specialist Team
Updated over
month ago
Adding Blocked Dates
Setting Reservation Restrictions
Written by Specialist Team
Updated over
month ago
How to Cancel a Guest Booking
How to Cancel a Guest Booking
Written by Specialist Team
Created over
2 months ago
How to Add 'Extra' Guest Pricing
How to Add 'Extra' Guest Pricing
Written by Specialist Team
Updated over
month ago
How to automate your Check In/Out messages
How to automate your Check In/Out messages
Written by Specialist Team
Updated over
month ago
Stripe account troubleshooting
Stripe account troubleshooting
Written by Specialist Team
Updated over
month ago
Adding a Last Minute Discount to your listing
Adding a Last Minute Discount to your listing
Written by Specialist Team
Updated over
month ago
Adding Length of Stay (LOS) - Discount to your listing
Adding Length of Stay (LOS) - Discount to your listing
Written by Specialist Team
Updated over
month ago
Adding Length of Stay (LOS) - Forced Price Adjustment to your listing
Adding Length of Stay (LOS) - Forced Price Adjustment to your listing
Written by Specialist Team
Updated over
month ago
How to set a fixed first payment
How to set a fixed first payment
Written by Specialist Team
Updated over
month ago
What are the available Custom Fee or Additional Fee options?
What are the available Custom Fee or Additional Fee options?
Written by Specialist Team
Updated over
month ago
Adding Additional Fees
Adding Additional Fees
Written by Specialist Team
Updated over
month ago
Deciding on the Right Pricing for your Property
Deciding on the Right Pricing for your Property
Written by Specialist Team
Updated over
month ago
How do I work out my 'Competitive Set'?
How do I work out my 'Competitive Set'?
Written by Specialist Team
Updated over
month ago
What is a Day Rate?
What is a Day Rate?
Written by Specialist Team
Updated over
month ago
Which Currency is displayed on Rental Rates
Which Currency is displayed on Rental Rates
Written by Specialist Team
Updated over
month ago
Adding your Booking Details
Adding your Booking Details
Written by Specialist Team
Updated over
month ago
How are guest payments protected?
How are guest payments protected?
Written by Specialist Team
Updated over
month ago
Choosing a payout currency
Choosing a payout currency
Written by Specialist Team
Updated over
month ago
Set up your Stripe to receive payouts
Set up your Stripe to receive payouts
Written by Specialist Team
Updated over
month ago
How much commission do I pay to Search and Stay?
How much commission do I pay to Search and Stay?
Written by Specialist Team
Updated over
month ago
Introduction to Stripe Connection
Introduction to Stripe Connection
Written by Specialist Team
Created over
2 months ago
What does it cost to list on Search and Stay?
What does it cost to list on Search and Stay?
Written by Specialist Team
Updated over
month ago
How to set up your Payment Terms
How to set up your Payment Terms
Written by Specialist Team
Updated over
month ago
Account Details for Payment
Account Details for Payment
Written by Specialist Team
Updated over
month ago
Search and Stay International Payments
Search and Stay International Payments
Written by Specialist Team
Updated over
26 days ago
When do I receive my Booking Payment?
When do I receive my Booking Payment?
Written by Specialist Team
Updated over
month ago
Viewing Guest Reviews
Viewing Guest Reviews
Written by Specialist Team
Updated over
month ago
Tips for Owners writing a Guest Review
Tips for Owners writing a Guest Review
Written by Specialist Team
Updated over
month ago
How to encourage Good Reviews
How to encourage Good Reviews
Written by Specialist Team
Updated over
month ago
Responding to a Negative Review
Responding to a Negative Review
Written by Specialist Team
Updated over
month ago
Dealing with Difficult Guests
Dealing with Difficult Guests
Written by Specialist Team
Updated over
month ago
Reviewing your Guests
Reviewing your Guests
Written by Specialist Team
Updated over
month ago
Adding Seasons to Increase your Income
Adding Seasons to Increase your Income
Written by Specialist Team
Updated over
27 days ago
How to Attract Regular Guests to your Holiday Property
How to Attract Regular Guests to your Holiday Property
Written by Specialist Team
Updated over
27 days ago
Ways to Increase your Revenue
Ways to Increase your Revenue
Written by Specialist Team
Updated over
27 days ago
Using Search and Stay Channel Manager to Increase your Bookings
Using Search and Stay Channel Manager to Increase your Bookings
Written by Specialist Team
Updated over
27 days ago
How to Improve your Property for More Bookings
How to Improve your Property for More Bookings
Written by Specialist Team
Updated over
27 days ago
Getting Started with Hoster: Simplify Your Hosting Responsibilities
Getting Started with Hoster: Simplify Your Hosting Responsibilities
Written by Specialist Team
Updated over
27 days ago
Stripe Account for Australian Vendors
Creating an account
Open your Search and Stay Account
Written by Specialist Team
Updated over
3 months ago
Adding 'Amenities' to your listing on Search and Stay
Adding 'Amenities' to your listing on Search and Stay
Written by Specialist Team
Updated over
26 days ago
Adding 'Specific' room configuration to your listing on Search and Stay
Adding 'Specific' room configuration to your listing on Search and Stay
Written by Specialist Team
Updated over
26 days ago
Adding a 'Room' to 'Select Configuration' on your Search and Stay listing
Adding a 'Room' to 'Select Configuration' on your Search and Stay listing
Written by Specialist Team
Updated over
26 days ago
Adding 'Generate House Configuration' to your listing on Search and Stay
Adding 'Generate House Configuration' to your listing on Search and Stay
Written by Specialist Team
Updated over
26 days ago
Adding 'Property Type' to your listing on Search and Stay
Adding 'Property Type' to your listing on Search and Stay
Written by Specialist Team
Updated over
26 days ago
Adding 'House Rules' to your listing on Search and Stay
Adding 'House Rules' to your listing on Search and Stay
Written by Specialist Team
Updated over
26 days ago
Adding 'Per Day Rate' to your listing on Search and Stay
Adding 'Per Day Rate' to your listing on Search and Stay
Written by Specialist Team
Updated over
26 days ago
Adding 'Pricing' to your listing on Search and Stay
Adding 'Pricing' to your listing on Search and Stay
Written by Specialist Team
Updated over
26 days ago
Adding 'Cleaning Set up' to your listing on Search and Stay
Adding 'Cleaning Set up' to your listing on Search and Stay
Written by Specialist Team
Updated over
26 days ago
Adding 'Preparation Time Before Arrival' to your listing on Search and Stay
Adding 'Preparation Time Before Arrival' to your listing on Search and Stay
Written by Specialist Team
Updated over
26 days ago
Adding 'Property Images' to your listing on Search and Stay
Adding 'Property Images' to your listing on Search and Stay
Written by Specialist Team
Updated over
26 days ago
Adding 'Booking Fee' to your listing on Search and Stay
Adding 'Booking Fee' to your listing on Search and Stay
Written by Specialist Team
Updated over
26 days ago
Adding 'Number of Guests' to your listing on Search and Stay
Adding 'Number of Guests' to your listing on Search and Stay
Written by Specialist Team
Updated over
26 days ago
Adding 'Check-in/ Check-out' times to your listing on Search and Stay
Adding 'Check-in/ Check-out' times to your listing on Search and Stay
Written by Specialist Team
Updated over
26 days ago
How to unpublish a property listing
How to unpublish a property listing
Written by Specialist Team
Updated over
26 days ago
How to troubleshoot a browser issue on the site
How to troubleshoot a browser issue on the site
Written by Specialist Team
Updated over
26 days ago
How to add multiple (bulk) properties
Written by Specialist Team
Updated over
26 days ago
Booking Availability - Available on Request vs Instant Booking
Written by Specialist Team
Updated over
26 days ago
Booking Availability - What is Instant booking?
Written by Specialist Team
Updated over
26 days ago
How to add a single property
Written by Specialist Team
Updated over
26 days ago
Listing Your Holiday Home
Written by Specialist Team
Updated over
26 days ago
How to add banking details to your account
Written by Specialist Team
Updated over
26 days ago
Adding Weekend Pricing to your listing on Search and Stay
Written by Specialist Team
Updated over
25 days ago
What is required to add a property to Search and Stay?
Written by Specialist Team
Updated over
25 days ago
Listing your holiday property on SearchandStay.com
Written by Specialist Team
Updated over
25 days ago
Providing your financial details for your Search and Stay account
Written by Specialist Team
Updated over
25 days ago
Adding 'Property Map Visibility' to your listing on Search and Stay
Written by Specialist Team
Updated over
25 days ago
Adding 'Linen Provided' to your listing
Written by Specialist Team
Updated over
25 days ago
Adding 'Location' of your holiday rental property to your Search and Stay listing
Written by Specialist Team
Updated over
25 days ago
Adding-your-Limited-Rental-Days-to-your-holiday-rental-property-on-your-Search-and-Stay-listing
Written by Specialist Team
Updated over
25 days ago
Adding 'Advanced Bookings' period to your listing on Search and Stay
Written by Specialist Team
Updated over
25 days ago
Adding 'Short-term Rental Registration' to your listing
Written by Specialist Team
Updated over
25 days ago
Adding 'Calendar Credentials' (Ical) link to your listing
Written by Specialist Team
Updated over
25 days ago
Adding the 'property details' 'property name' and 'property reference' to your listing
Written by Specialist Team
Updated over
25 days ago
Changing or adding more images of your property on your Search and Stay listing
Written by Specialist Team
Updated over
25 days ago
Adding 'Guest Welcome Information' and 'Guest Departure Information' to your listing
Written by Specialist Team
Updated over
25 days ago
How to add Global Property Settings to your account
Written by Specialist Team
Updated over
25 days ago
How to set up an account with Searchandstay.com
How to set up an account with Searchandstay.com
Written by Specialist Team
Updated over
25 days ago
Information to Open Your Owner Account with Search and Stay
Written by Specialist Team
Updated over
25 days ago
Logging in to your Search and Stay owner account
Logging in to your Search and Stay owner account
Written by Specialist Team
Updated over
25 days ago
How to change or reset Owner Account password
Written by Specialist Team
Updated over
25 days ago
How to update owner contact information that receives enquiries and reservation requests
How to update owner contact information that receives enquiries and reservation requests
Written by Specialist Team
Updated over
25 days ago
How to update Owner Bank Account information
How to update Owner Bank Account information
Written by Specialist Team
Updated over
25 days ago
'User Access' what does each 'Role' have access to?
Written by Specialist Team
Updated over
25 days ago
How to invite a new user to your account
Written by Specialist Team
Updated over
21 days ago
How to update your User profile
Written by Specialist Team
Updated over
21 days ago
Updating Your Account Details
Written by Specialist Team
Updated over
21 days ago
Prevent complaints from Neighbours and your Community
Prevent complaints from Neighbours and your Community
Written by Specialist Team
Updated over
21 days ago
Dealing with Property Damage or Loss
Dealing with Property Damage or Loss
Written by Specialist Team
Created over
2 months ago
Homeowners Insurance
Homeowners Insurance
Written by Specialist Team
Updated over
20 days ago
Managing Guest Payments
Managing Guest Payments
Written by Specialist Team
Updated over
20 days ago
Guidelines for setting up House Rules
Guidelines for setting up House Rules
Written by Specialist Team
Updated over
20 days ago
Managing Guest Policies/Rules
Managing Guest Policies/Rules
Written by Specialist Team
Updated over
20 days ago
Challenging Bond Return
Challenging Bond Return
Written by Specialist Team
Created over
2 months ago
Insurance on bookings
Insurance on bookings
Written by Specialist Team
Updated over
20 days ago
Can a guest see property address before booking?
Can a guest see property address before booking?
Written by Specialist Team
Updated over
20 days ago
How to turn a listing 'on' (publish) or 'off' (unpublish)or archive
How to turn a listing 'on' (publish) or 'off' (unpublish)or archive
Written by Specialist Team
Updated over
20 days ago
How to opt in or out of marketing emails
How to opt in or out of marketing emails
Written by Specialist Team
Updated over
20 days ago
How to manage your non refundable guest charges
How to manage your non refundable guest charges
Written by Specialist Team
Updated over
20 days ago
Do I have to provide basics like toilet paper and dishwashing detergent?
Do I have to provide basics like toilet paper and dishwashing detergent?
Written by Specialist Team
Updated over
19 days ago
How long does it take for photo changes to show on a published listing?
How long does it take for photo changes to show on a published listing?
Written by Specialist Team
Updated over
19 days ago
How to delete a photo from a property listing
How to delete a photo from a property listing
Written by Specialist Team
Updated over
19 days ago
What are the photo guidelines for my listing on Search and Stay?
What are the photo guidelines for my listing on Search and Stay?
Written by Specialist Team
Updated over
19 days ago
How to add a virtual tour to your listing
How to add a virtual tour to your listing
Written by Specialist Team
Updated over
19 days ago
How to update a listings 'property name'
How to update a listings 'property name'
Written by Specialist Team
Updated over
19 days ago
How to edit my property listing
How to edit my property listing
Written by Specialist Team
Updated over
19 days ago
What to include in your check-in and check-out instructions
What to include in your check-in and check-out instructions
Written by Specialist Team
Updated over
19 days ago
Create the perfect listing
Create the perfect listing
Written by Specialist Team
Updated over
19 days ago
Setting/Adding an 'Age Restriction' on your property
Setting/Adding an 'Age Restriction' on your property
Written by Specialist Team
Updated over
19 days ago
Adding pet pricing to your listing
Adding pet pricing to your listing
Written by Specialist Team
Updated over
18 days ago
What is the meaning of 420 friendly and how to add to my property listing?
What is the meaning of 420 friendly and how to add to my property listing?
Written by Specialist Team
Updated over
19 days ago
Automate sending a Welcome/Departure email for guest
Automate sending a Welcome/Departure email for guest
Written by Specialist Team
Updated over
19 days ago
Adding 'Minimum Stay' to your listing
Adding 'Minimum Stay' to your listing
Written by Specialist Team
Updated over
19 days ago
Adding a bond to your listing
Adding a bond to your listing
Written by Specialist Team
Updated over
19 days ago
Cancellation Policy Management selecting a Default Rule
Cancellation Policy Management selecting a Default Rule
Written by Specialist Team
Updated over
19 days ago
*What is the Short Term Rental Registration Number field?
What is the Short Term Rental Registration Number field?
Written by Specialist Team
Updated over
19 days ago
What are the listing guidelines?
What are the listing guidelines?
Written by Specialist Team
Updated over
19 days ago
Adding a 'Description' to your listing on Search and Stay
Adding a 'Description' to your listing on Search and Stay
Written by Specialist Team
Updated over
19 days ago
Positive and negative gearing
Positive and negative gearing
Written by Specialist Team
Updated over
19 days ago
How can it be free for owners to find guests on Search and Stay?
How can it be free for owners to find guests on Search and Stay?
Written by Specialist Team
Updated over
19 days ago
Search and Stay costs to Owners
Search and Stay costs to Owners
Written by Specialist Team
Updated over
19 days ago
Paying commission to Search and Stay
Paying commission to Search and Stay
Written by Specialist Team
Updated over
19 days ago
Paying tax on your Rental Property in Australia
Paying tax on your Rental Property in Australia
Written by Specialist Team
Updated over
19 days ago
Bond (Security Deposits)
Bond (Security Deposits)
Written by Specialist Team
Updated over
18 days ago
What is the Policy on Surveillance Devices at the Property?
What is the Policy on Surveillance Devices at the Property?
Written by Specialist Team
Updated over
18 days ago
Keeping your Property Safe
Keeping your Property Safe
Written by Specialist Team
Updated over
18 days ago
Keeping your Guests safe at your Property
Keeping your Guests safe at your Property
Written by Specialist Team
Updated over
18 days ago
Winter Safety Checks
Winter Safety Checks
Written by Specialist Team
Updated over
18 days ago
Summer Safety Checks
Summer Safety Checks
Written by Specialist Team
Updated over
18 days ago
Fire Safety at your Property
Fire Safety at your Property
Written by Specialist Team
Updated over
18 days ago
What does a Channel Manager do?
What does a Channel Manager do?
Written by Specialist Team
Created over
2 months ago
How to Connect to the Channel Manager
How to Connect to the Channel Manager
Written by Specialist Team
Created over
2 months ago
How much does the Channel Manager cost?
How much does the Channel Manager cost?
Written by Specialist Team
Created over
2 months ago
Benefits of a Channel Manager
Benefits of a Channel Manager
Written by Specialist Team
Created over
2 months ago
Why would Search and Stay let me list my Property on other sites?
Why would Search and Stay let me list my Property on other sites?
Written by Specialist Team
Created over
2 months ago
Required Information in Your Search and Stay Account to Connect to Our Channel Manager
Required Information in Your Search and Stay Account to Connect to Our Channel Manager
Written by Specialist Team
Created over
2 months ago
Why List Your Property on Search and Stay?
Why List Your Property on Search and Stay?
Written by Specialist Team
Updated over
18 days ago
Dashboard - Account Details
Dashboard - Account Details
Written by Specialist Team
Updated over
18 days ago
How to Increase your Rates
How to Increase your Rates
Written by Specialist Team
Updated over
18 days ago
Check-In Summary
Check-In Summary
Written by Specialist Team
Created over
2 months ago
Dashboard - Calendar
Dashboard - Calendar
Written by Specialist Team
Updated over
18 days ago
Check-Out Summary
Check-Out Summary
Written by Specialist Team
Created over
2 months ago
Past (Bookings)
Past (Bookings)
Written by Specialist Team
Created over
2 months ago
Cancellations Summary
Cancellations Summary
Written by Specialist Team
Created over
2 months ago
Hoster Access
Hoster Access
Written by Specialist Team
Updated over
18 days ago
*Why you need Multi-factor Authentification (MFA) or Strong Customer Authentification (SCA)
Why you need Multi-factor Authentification (MFA) or Strong Customer Authentification (SCA)
Written by Specialist Team
Updated over
18 days ago
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