Help Center

  • Search and Stay

  • Breakz

  • List Your Property


Have Questions? We've Got Answers!

All Collections Owner Account How to add discounts to your Search and Stay holiday property (video)
  • Owner Account
    • How to view your bookings history (past)
    • How to view your upcoming bookings
    • Getting Started
      • Creating an account
      • Listing Your Holiday Home
      • Listing your holiday property on SearchandStay.com
      • How to add a single property
      • How to add multiple (bulk) properties
      • Adding 'Amenities' to your listing on Search and Stay
      • Adding 'Specific' room configuration to your listing on Search and Stay
      • Adding a 'Room' to 'Select Configuration' on your Search and Stay listing
      • Adding 'Generate House Configuration' to your listing on Search and Stay
      • Adding 'Property Type' to your listing on Search and Stay
      • Adding 'House Rules' to your listing on Search and Stay
      • Adding 'Per Day Rate' to your listing on Search and Stay
      • Adding 'Pricing' to your listing on Search and Stay
      • Adding 'Cleaning Set up' to your listing on Search and Stay
      • Adding 'Preparation Time Before Arrival' to your listing on Search and Stay
      • Adding 'Property Images' to your listing on Search and Stay
      • Adding 'Number of Guests' to your listing on Search and Stay
      • Adding 'Check-in/ Check-out' times to your listing on Search and Stay
      • How to unpublish a property listing
      • How to troubleshoot a browser issue on the site
      • Booking Availability - Available on Request vs Instant Booking
      • Booking Availability - What is Instant booking?
      • How to add banking details to your account
      • Adding Weekend Pricing to your listing on Search and Stay
      • What is required to add a property to Search and Stay?
      • Providing your financial details for your Search and Stay account
      • Adding 'Property Map Visibility' to your listing on Search and Stay
      • Adding 'Linen Provided' to your listing
      • Adding 'Location' of your holiday rental property to your Search and Stay listing
      • Adding-your-Limited-Rental-Days-to-your-holiday-rental-property-on-your-Search-and-Stay-listing
      • Adding 'Advanced Bookings' period to your listing on Search and Stay
      • Adding 'Short-term Rental Registration' to your listing
      • Adding 'Calendar Credentials' (Ical) link to your listing
      • Adding the 'property details' 'property name' and 'property reference' to your listing
      • Changing or adding more images of your property on your Search and Stay listing
      • Adding 'Guest Welcome Information' and 'Guest Departure Information' to your listing
      • How to add Global Property Settings to your account
      • Adding Length of Stay (LOS) - Forced Price Adjustment to your listing
      • Adding Length of Stay (LOS) - Discount to your listing
      • Account Details for Payment
      • Adding Additional Fees
      • Adding a Last Minute Discount to your listing
      • Adding your Booking Details
      • Adding 'Booking Fee' to your listing on Search and Stay
      • How to set a fixed first payment
      • How to set up your Payment Terms
      • What are the available Custom Fee or Additional Fee options?
      • Choosing a payout currency
      • How to Amend Guest Dates
      • How to Cancel a Guest Booking
    • Rates and Pricing
      • How to add discounts to your Search and Stay holiday property (video)
      • Managing Extra Fees
    • Owner Account Information
      • How to set up an account with Searchandstay.com
      • Information to Open Your Owner Account with Search and Stay
      • Logging in to your Search and Stay owner account
      • How to change or reset Owner Account password
      • How to update owner contact information that receives enquiries and reservation requests
      • How to update Owner Bank Account information
      • 'User Access' what does each 'Role' have access to?
      • How to invite a new user to your account
      • How to update your User profile
      • Updating Your Account Details
      • Communicating with Guests
      • Handling Cancellations
      • Details of NSW STRA 180 day cap and registration
      • How to view your Booking Summary
      • Occupancy summary
      • Managing your Bookings
      • Adding Blocked Dates
      • How to Add 'Extra' Guest Pricing
      • How to automate your Check In/Out messages
      • Which Currency is displayed on Rental Rates
      • Deciding on the Right Pricing for your Property
      • How do I work out my 'Competitive Set'?
      • What is a Day Rate?
      • How are guest payments protected?
      • How much commission do I pay to Search and Stay?
      • What does it cost to list on Search and Stay?
      • Viewing Guest Reviews
      • Tips for Owners writing a Guest Review
      • How to encourage Good Reviews
      • Responding to a Negative Review
      • Dealing with Difficult Guests
      • Reviewing your Guests
      • Adding Seasons to Increase your Income
      • How to Attract Regular Guests to your Holiday Property
      • Ways to Increase your Revenue
      • Using Search and Stay Channel Manager to Increase your Bookings
      • How to Improve your Property for More Bookings
      • Getting Started with Hoster: Simplify Your Hosting Responsibilities
    • Guest Payment and Policies
      • Prevent complaints from Neighbours and your Community
      • Dealing with Property Damage or Loss
      • Homeowners Insurance
      • Managing Guest Payments
      • Guidelines for setting up House Rules
      • Managing Guest Policies/Rules
      • Challenging Bond Return
      • Insurance on bookings
      • Stripe account troubleshooting
      • Search and Stay International Payments
      • When do I receive my Booking Payment?
      • Set up your Stripe to receive payouts
      • Stripe Account for Australian Vendors
    • Build and Manage Your Property Listing
      • Can a guest see property address before booking?
      • How to turn a listing 'on' (publish) or 'off' (unpublish)or archive
      • How to opt in or out of marketing emails
      • How to manage your non refundable guest charges
      • Do I have to provide basics like toilet paper and dishwashing detergent?
      • How long does it take for photo changes to show on a published listing?
      • How to delete a photo from a property listing
      • What are the photo guidelines for my listing on Search and Stay?
      • How to add a virtual tour to your listing
      • How to update a listings 'property name'
      • How to edit my property listing
      • What to include in your check-in and check-out instructions
      • Create the perfect listing
      • Setting/Adding an 'Age Restriction' on your property
      • Adding pet pricing to your listing
      • What is the meaning of 420 friendly and how to add to my property listing?
      • Automate sending a Welcome/Departure email for guest
      • Adding 'Minimum Stay' to your listing
      • Adding a bond to your listing
      • Cancellation Policy Management selecting a Default Rule
      • *What is the Short Term Rental Registration Number field?
      • What are the listing guidelines?
      • Adding a 'Description' to your listing on Search and Stay
    • Commission and Tax
      • Positive and negative gearing
      • How can it be free for owners to find guests on Search and Stay?
      • Search and Stay costs to Owners
      • Paying commission to Search and Stay
      • Paying tax on your Rental Property in Australia
    • Property Security and Safety
      • Bond (Security Deposits)
      • What is the Policy on Surveillance Devices at the Property?
      • Keeping your Property Safe
      • Keeping your Guests safe at your Property
      • Winter Safety Checks
      • Summer Safety Checks
      • Fire Safety at your Property
    • Channel Manager
      • What does a Channel Manager do?
      • How to Connect to the Channel Manager
      • How much does the Channel Manager cost?
      • Benefits of a Channel Manager
      • Why would Search and Stay let me list my Property on other sites?
      • Required Information in Your Search and Stay Account to Connect to Our Channel Manager
    • Owners Account Information
      • Why List Your Property on Search and Stay?
      • Dashboard - Account Details
      • How to Increase your Rates
      • Check-In Summary
      • Dashboard - Calendar
      • Check-Out Summary
      • Past (Bookings)
      • Cancellations Summary
      • Hoster Access
      • *Why you need Multi-factor Authentification (MFA) or Strong Customer Authentification (SCA)
  • Guest
    • Getting Started
      • How to create and sign in to your guest account
      • How to search for a holiday rental property on Search and Stay
      • How to search for and filter a holiday rental property on Search and Stay
      • How to book a holiday rental property on Search and Stay
      • How to add a property to your wishlist
      • How to reset or change guest account password
    • Reservations/Bookings
      • How to manage bookings in your guest account
      • How will I know if my booking is completed?
      • How to manage pending bookings in your guest account
      • How to check your messages in your guest account
      • Where can I get the latest information for my booking?
      • Communicating with an Owner
      • How do I check the details of my booking?
    • Property and Policies
      • Policies and House rules
      • Are service animals allowed?
      • Bond return (getting your bond back)
      • Bond return for guests
      • Dealing with property damage or loss as a guest
    • Pricing
      • How to find out what the rate includes
      • Are the prices shown on Search and Stay per person or per room?
    • Booking Details and your Stay
      • How to know what to do when you check-out
      • How to view Booking Details
      • What to do if you can't find your booking confirmation email
      • Is it possible to get an extra bed or cot for a child?
      • Paying outside Search and Stay
    • Cancellations
      • Where can I find the property's cancellation policy?
      • If I need to cancel my booking will I pay a fee?
      • Can I cancel my booking and receive a refund?
    • Reviews
      • Tips for guest writing an owner/property review
      • How to submit a property review in your guest account
    • Security, Safety and Awareness
      • What is PCI-DSS compliance?
      • What is the policy on surveillance devices/cameras at the property?
    • Travel Advisory Related Information
      • Do I need travel insurance?
      • What to do if you are travelling to an area that is under a Travel Advisory
      • How will a natural disaster impact your booking?
    • Guest FAQ's
      • What is a Search and Stay account?
      • What is a rental agreement?
      • What is a bond/damage deposit?
      • Why book your holiday rental on Search and Stay instead of other holiday rental platforms?
      • Why choose Search and Stay to book your holiday rental?
  • Manage iCals and Blocked Dates
    • How to find an iCal (Calendar) URL for popular providers
    • How to add an iCal (calendar) to your Search and Stay property
    • Adding 'Blocked Dates' to your listing on Search and Stay
  • Channel Manager Connection and other Integrations
    • Preparing Your Account to Use Search and Stay Channel Manager
    • Pricelabs connecting to Search and Stay
  • Breakz
    • Breakz criteria to publish listing on our curated sites
    • What is Breakz
    • How to Register a Domain Name for Your Book Direct Site
    • How to Connect Your Domain to a Web Hosting Provider
    • How to Install WordPress to Your Book Direct Website
    • How to Activate Your Breakz Template on Your Book Direct Site
    • How to Configure the Search and Stay Plugin on Your Book Direct Site
    • How to Edit the Logo of Your Book Direct Website
    • How to Add Your Social Media Profiles to Your Site
    • How to Customise Your Website to Bring Your Brand’s Identity
    • How to Create a Blog Post for Your Book Direct Site
    • How to Update the Breakz Template for Your Book Direct Site
    • How to Change the Property Shown on the Single Property Template
    • How to Enable Your Search and Stay Property on Your Book Direct Website
    • How to Switch from a Single Property Site to a Multi-Property Site
    • How to Change Your Site Title and Tagline in WordPress
  • Property Styling Guide and Checklist
    • Curating your space
    • Upgrade your property to increase bookings
    • Things to avoid and remember when setting up your rental property
    • Maintaining your property
    • Rental Agreement: Free Sample for Hosts
    • Keeping your property impeccably clean
    • Family friendly checklist
    • Holiday Property Rental Cleaning Checklist [Free Checklist]
    • Essential item checklist
    • 5 Useful Signs For Your Holiday Rental Property [Free Template]
  • Rules and Regulations
    • Guest Legal Obligations
    • Local and State Laws in Australia
    • What is a Holiday Rental Agreement?
    • Hiring a Property Manager
    • Legalities of Refunds
    • Self-Managing your Rental Property in Australia
    • How to Hire a Property Manager
    • STR-Local and State Laws in Australia
  • Help Videos
    • How to add discounts to your Search and Stay holiday property (video)
How to add discounts to your Search and Stay holiday property (video)
Written by Specialist Team
Created over 7 months ago

Did this answer your question?

Search and Stay

  • Book a Demo

  • List Your Property

  • Owner Blogs

  • About Us

  • Contact Us

Breakz

  • Book a Demo

  • Get Started

  • Owner Blogs

  • About Us

  • Contact Us

We use EngageBay