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Search and Stay
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Help Videos
How to add discounts to your Search and Stay holiday property (video)
Guest
Getting Started
How to create and sign in to your guest account
How to search for a holiday rental property on Search and Stay
How to search for and filter a holiday rental property on Search and Stay
How to book a holiday rental property on Search and Stay
How to add a property to your wishlist
How to reset or change guest account password
Reservations/Bookings
How to manage bookings in your guest account
How will I know if my booking is completed?
How to manage pending bookings in your guest account
How to check your messages in your guest account
Where can I get the latest information for my booking?
How do I check the details of my booking?
Property and Policies
Policies and House rules
Are service animals allowed?
Bond return (getting your bond back)
Bond return for guests
Dealing with property damage or loss as a guest
Pricing
How to find out what the rate includes
Are the prices shown on Search and Stay per person or per room?
Booking Details and your Stay
How to know what to do when you check-out
How to view Booking Details
What to do if you can't find your booking confirmation email
Is it possible to get an extra bed or cot for a child?
How to get more information about the property's facilities
Paying outside Search and Stay
Cancellations
Where can I find the property's cancellation policy?
If I need to cancel my booking will I pay a fee?
Can I cancel my booking and receive a refund?
Reviews
Tips for guest writing an owner/property review
How to submit a property review in your guest account
Security, Safety and Awareness
What is PCI-DSS compliance?
What is the policy on surveillance devices/cameras at the property?
Travel Advisory Related Information
Do I need travel insurance?
What to do if you are travelling to an area that is under a Travel Advisory
How will a natural disaster impact your booking?
Guest FAQ's
What is a Search and Stay account?
What is a rental agreement?
What is a bond/damage deposit?
Why book your holiday rental on Search and Stay instead of other holiday rental platforms?
Why choose Search and Stay to book your holiday rental?
Manage iCals and Blocked Dates
How to find an iCal (Calendar) URL for popular providers
How to add an iCal (calendar) to your Search and Stay property
Adding 'Blocked Dates' to your listing on Search and Stay
Channel Manager Connection and other Integrations
Preparing Your Account to Use Search and Stay Channel Manager
Pricelabs connecting to Search and Stay
Breakz
Breakz criteria to publish listing on our curated sites
What is Breakz
How to Register a Domain Name for Your Book Direct Site
How to Connect Your Domain to a Web Hosting Provider
How to Install WordPress to Your Book Direct Website
How to Activate Your Breakz Template on Your Book Direct Site
How to Configure the Search and Stay Plugin on Your Book Direct Site
How to Edit the Logo of Your Book Direct Website
How to Add Your Social Media Profiles to Your Site
How to Customise Your Website to Bring Your Brand’s Identity
How to Create a Blog Post for Your Book Direct Site
How to Update the Breakz Template for Your Book Direct Site
How to Change the Property Shown on the Single Property Template
How to Enable Your Search and Stay Property on Your Book Direct Website
How to Switch from a Single Property Site to a Multi-Property Site
How to Change Your Site Title and Tagline in WordPress
Property Styling Guide and Checklist
Curating your space
Upgrade your property to increase bookings
Things to avoid and remember when setting up your rental property
Maintaining your property
Rental Agreement: Free Sample for Hosts
Keeping your property impeccably clean
Family friendly checklist
Holiday Property Rental Cleaning Checklist [Free Checklist]
Essential item checklist
5 Useful Signs For Your Holiday Rental Property [Free Template]
Rules and Regulations
Guest Legal Obligations
Local and State Laws in Australia
What is a Holiday Rental Agreement?
Hiring a Property Manager
Legalities of Refunds
Self-Managing your Rental Property in Australia
How to Hire a Property Manager
STR-Local and State Laws in Australia
Help Videos
How to add discounts to your Search and Stay holiday property (video)
How to add discounts to your Search and Stay holiday property (video)
How to add discounts to your Search and Stay holiday property (video)
Written by Specialist Team
Updated over
16 hours ago
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