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All Collections Help Videos How to add discounts to your Search and Stay holiday property (video)
  • Owner Account
    • How to view your bookings history (past)
    • How to view your upcoming bookings
    • Getting Started
      • Creating an account
      • Listing Your Holiday Home
      • Listing your holiday property on SearchandStay.com
      • How to add a single property
      • How to add multiple (bulk) properties
      • Adding 'Amenities' to your listing on Search and Stay
      • Adding 'Specific' room configuration to your listing on Search and Stay
      • Adding a 'Room' to 'Select Configuration' on your Search and Stay listing
      • Adding 'Generate House Configuration' to your listing on Search and Stay
      • Adding 'Property Type' to your listing on Search and Stay
      • Adding 'House Rules' to your listing on Search and Stay
      • Adding 'Per Day Rate' to your listing on Search and Stay
      • Adding 'Pricing' to your listing on Search and Stay
      • Adding 'Cleaning Set up' to your listing on Search and Stay
      • Adding 'Preparation Time Before Arrival' to your listing on Search and Stay
      • Adding 'Property Images' to your listing on Search and Stay
      • Adding 'Number of Guests' to your listing on Search and Stay
      • Adding 'Check-in/ Check-out' times to your listing on Search and Stay
      • How to unpublish a property listing
      • How to troubleshoot a browser issue on the site
      • Booking Availability - Available on Request vs Instant Booking
      • Booking Availability - What is Instant booking?
      • How to add banking details to your account
      • Adding Weekend Pricing to your listing on Search and Stay
      • What is required to add a property to Search and Stay?
      • Providing your financial details for your Search and Stay account
      • Adding 'Property Map Visibility' to your listing on Search and Stay
      • Adding 'Linen Provided' to your listing
      • Adding 'Location' of your holiday rental property to your Search and Stay listing
      • Adding-your-Limited-Rental-Days-to-your-holiday-rental-property-on-your-Search-and-Stay-listing
      • Adding 'Advanced Bookings' period to your listing on Search and Stay
      • Adding 'Short-term Rental Registration' to your listing
      • Adding 'Calendar Credentials' (Ical) link to your listing
      • Adding the 'property details' 'property name' and 'property reference' to your listing
      • Changing or adding more images of your property on your Search and Stay listing
      • Adding 'Guest Welcome Information' and 'Guest Departure Information' to your listing
      • How to add Global Property Settings to your account
      • Adding Length of Stay (LOS) - Forced Price Adjustment to your listing
      • Adding Length of Stay (LOS) - Discount to your listing
      • Account Details for Payment
      • Adding Additional Fees
      • Adding a Last Minute Discount to your listing
      • Adding your Booking Details
      • Adding 'Booking Fee' to your listing on Search and Stay
      • How to set a fixed first payment
      • How to set up your Payment Terms
      • What are the available Custom Fee or Additional Fee options?
      • Choosing a payout currency
      • How to Amend Guest Dates
      • How to Cancel a Guest Booking
    • Rates and Pricing
      • How to add discounts to your Search and Stay holiday property (video)
      • Managing Extra Fees
    • Owner Account Information
      • How to set up an account with Searchandstay.com
      • Information to Open Your Owner Account with Search and Stay
      • Logging in to your Search and Stay owner account
      • How to change or reset Owner Account password
      • How to update owner contact information that receives enquiries and reservation requests
      • How to update Owner Bank Account information
      • 'User Access' what does each 'Role' have access to?
      • How to invite a new user to your account
      • How to update your User profile
      • Updating Your Account Details
      • Communicating with Guests
      • Handling Cancellations
      • Details of NSW STRA 180 day cap and registration
      • How to view your Booking Summary
      • Occupancy summary
      • Managing your Bookings
      • Adding Blocked Dates
      • How to Add 'Extra' Guest Pricing
      • How to automate your Check In/Out messages
      • Which Currency is displayed on Rental Rates
      • Deciding on the Right Pricing for your Property
      • How do I work out my 'Competitive Set'?
      • What is a Day Rate?
      • How are guest payments protected?
      • How much commission do I pay to Search and Stay?
      • What does it cost to list on Search and Stay?
      • Viewing Guest Reviews
      • Tips for Owners writing a Guest Review
      • How to encourage Good Reviews
      • Responding to a Negative Review
      • Dealing with Difficult Guests
      • Reviewing your Guests
      • Adding Seasons to Increase your Income
      • How to Attract Regular Guests to your Holiday Property
      • Ways to Increase your Revenue
      • Using Search and Stay Channel Manager to Increase your Bookings
      • How to Improve your Property for More Bookings
      • Getting Started with Hoster: Simplify Your Hosting Responsibilities
    • Guest Payment and Policies
      • Prevent complaints from Neighbours and your Community
      • Dealing with Property Damage or Loss
      • Homeowners Insurance
      • Managing Guest Payments
      • Guidelines for setting up House Rules
      • Managing Guest Policies/Rules
      • Challenging Bond Return
      • Insurance on bookings
      • Stripe account troubleshooting
      • Search and Stay International Payments
      • When do I receive my Booking Payment?
      • Set up your Stripe to receive payouts
      • Stripe Account for Australian Vendors
    • Build and Manage Your Property Listing
      • Can a guest see property address before booking?
      • How to turn a listing 'on' (publish) or 'off' (unpublish)or archive
      • How to opt in or out of marketing emails
      • How to manage your non refundable guest charges
      • Do I have to provide basics like toilet paper and dishwashing detergent?
      • How long does it take for photo changes to show on a published listing?
      • How to delete a photo from a property listing
      • What are the photo guidelines for my listing on Search and Stay?
      • How to add a virtual tour to your listing
      • How to update a listings 'property name'
      • How to edit my property listing
      • What to include in your check-in and check-out instructions
      • Create the perfect listing
      • Setting/Adding an 'Age Restriction' on your property
      • Adding pet pricing to your listing
      • What is the meaning of 420 friendly and how to add to my property listing?
      • Automate sending a Welcome/Departure email for guest
      • Adding 'Minimum Stay' to your listing
      • Adding a bond to your listing
      • Cancellation Policy Management selecting a Default Rule
      • *What is the Short Term Rental Registration Number field?
      • What are the listing guidelines?
      • Adding a 'Description' to your listing on Search and Stay
    • Commission and Tax
      • Positive and negative gearing
      • How can it be free for owners to find guests on Search and Stay?
      • Search and Stay costs to Owners
      • Paying commission to Search and Stay
      • Paying tax on your Rental Property in Australia
    • Property Security and Safety
      • Bond (Security Deposits)
      • What is the Policy on Surveillance Devices at the Property?
      • Keeping your Property Safe
      • Keeping your Guests safe at your Property
      • Winter Safety Checks
      • Summer Safety Checks
      • Fire Safety at your Property
    • Channel Manager
      • What does a Channel Manager do?
      • How to Connect to the Channel Manager
      • How much does the Channel Manager cost?
      • Benefits of a Channel Manager
      • Why would Search and Stay let me list my Property on other sites?
      • Required Information in Your Search and Stay Account to Connect to Our Channel Manager
    • Owners Account Information
      • Why List Your Property on Search and Stay?
      • Dashboard - Account Details
      • How to Increase your Rates
      • Check-In Summary
      • Dashboard - Calendar
      • Check-Out Summary
      • Past (Bookings)
      • Cancellations Summary
      • Hoster Access
      • *Why you need Multi-factor Authentification (MFA) or Strong Customer Authentification (SCA)
  • Guest
    • Getting Started
      • How to create and sign in to your guest account
      • How to search for a holiday rental property on Search and Stay
      • How to search for and filter a holiday rental property on Search and Stay
      • How to book a holiday rental property on Search and Stay
      • How to add a property to your wishlist
      • How to reset or change guest account password
    • Reservations/Bookings
      • How to manage bookings in your guest account
      • How will I know if my booking is completed?
      • How to manage pending bookings in your guest account
      • How to check your messages in your guest account
      • Where can I get the latest information for my booking?
      • Communicating with an Owner
      • How do I check the details of my booking?
    • Property and Policies
      • Policies and House rules
      • Are service animals allowed?
      • Bond return (getting your bond back)
      • Bond return for guests
      • Dealing with property damage or loss as a guest
    • Pricing
      • How to find out what the rate includes
      • Are the prices shown on Search and Stay per person or per room?
    • Booking Details and your Stay
      • How to know what to do when you check-out
      • How to view Booking Details
      • What to do if you can't find your booking confirmation email
      • Is it possible to get an extra bed or cot for a child?
      • Paying outside Search and Stay
    • Cancellations
      • Where can I find the property's cancellation policy?
      • If I need to cancel my booking will I pay a fee?
      • Can I cancel my booking and receive a refund?
    • Reviews
      • Tips for guest writing an owner/property review
      • How to submit a property review in your guest account
    • Security, Safety and Awareness
      • What is PCI-DSS compliance?
      • What is the policy on surveillance devices/cameras at the property?
    • Travel Advisory Related Information
      • Do I need travel insurance?
      • What to do if you are travelling to an area that is under a Travel Advisory
      • How will a natural disaster impact your booking?
    • Guest FAQ's
      • What is a Search and Stay account?
      • What is a rental agreement?
      • What is a bond/damage deposit?
      • Why book your holiday rental on Search and Stay instead of other holiday rental platforms?
      • Why choose Search and Stay to book your holiday rental?
  • Manage iCals and Blocked Dates
    • How to find an iCal (Calendar) URL for popular providers
    • How to add an iCal (calendar) to your Search and Stay property
    • Adding 'Blocked Dates' to your listing on Search and Stay
  • Channel Manager Connection and other Integrations
    • Preparing Your Account to Use Search and Stay Channel Manager
    • Pricelabs connecting to Search and Stay
  • Breakz
    • Breakz criteria to publish listing on our curated sites
    • What is Breakz
    • How to Register a Domain Name for Your Book Direct Site
    • How to Connect Your Domain to a Web Hosting Provider
    • How to Install WordPress to Your Book Direct Website
    • How to Activate Your Breakz Template on Your Book Direct Site
    • How to Configure the Search and Stay Plugin on Your Book Direct Site
    • How to Edit the Logo of Your Book Direct Website
    • How to Add Your Social Media Profiles to Your Site
    • How to Customise Your Website to Bring Your Brand’s Identity
    • How to Create a Blog Post for Your Book Direct Site
    • How to Update the Breakz Template for Your Book Direct Site
    • How to Change the Property Shown on the Single Property Template
    • How to Enable Your Search and Stay Property on Your Book Direct Website
    • How to Switch from a Single Property Site to a Multi-Property Site
    • How to Change Your Site Title and Tagline in WordPress
  • Property Styling Guide and Checklist
    • Curating your space
    • Upgrade your property to increase bookings
    • Things to avoid and remember when setting up your rental property
    • Maintaining your property
    • Rental Agreement: Free Sample for Hosts
    • Keeping your property impeccably clean
    • Family friendly checklist
    • Holiday Property Rental Cleaning Checklist [Free Checklist]
    • Essential item checklist
    • 5 Useful Signs For Your Holiday Rental Property [Free Template]
  • Rules and Regulations
    • Guest Legal Obligations
    • Local and State Laws in Australia
    • What is a Holiday Rental Agreement?
    • Hiring a Property Manager
    • Legalities of Refunds
    • Self-Managing your Rental Property in Australia
    • How to Hire a Property Manager
    • STR-Local and State Laws in Australia
  • Help Videos
    • How to add discounts to your Search and Stay holiday property (video)
How to add discounts to your Search and Stay holiday property (video)
How to add discounts to your Search and Stay holiday property (video)
Written by Specialist Team
Updated over 16 hours ago

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