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Owner Account
Details of NSW STRA 180 day cap and registration
Communicating with Guests
Handling Cancellations
Occupancy summary
How to view your Booking Summary
How to Amend Guest Dates
Managing your Bookings
Adding Blocked Dates
How to Add 'Extra' Guest Pricing
How to automate your Check In/Out messages
Stripe account troubleshooting
Adding a Last Minute Discount to your listing
Adding Length of Stay (LOS) - Discount to your listing
Adding Length of Stay (LOS) - Forced Price Adjustment to your listing
How to set a fixed first payment
What are the available Custom Fee or Additional Fee options?
Adding Additional Fees
Deciding on the Right Pricing for your Property
How do I work out my 'Competitive Set'?
What is a Day Rate?
Which Currency is displayed on Rental Rates
Adding your Booking Details
How are guest payments protected?
Choosing a payout currency
Set up your Stripe to receive payouts
How much commission do I pay to Search and Stay?
Introduction to Stripe Connection
What does it cost to list on Search and Stay?
How to set up your Payment Terms
Account Details for Payment
Search and Stay International Payments
When do I receive my Booking Payment?
Viewing Guest Reviews
Tips for Owners writing a Guest Review
How to encourage Good Reviews
Responding to a Negative Review
Dealing with Difficult Guests
Reviewing your Guests
Adding Seasons to Increase your Income
How to Attract Regular Guests to your Holiday Property
Ways to Increase your Revenue
Using Search and Stay Channel Manager to Increase your Bookings
How to Improve your Property for More Bookings
Getting Started with Hoster: Simplify Your Hosting Responsibilities
Stripe Account for Australian Vendors
Getting Started
Creating an account
Adding 'Amenities' to your listing on Search and Stay
Adding 'Specific' room configuration to your listing on Search and Stay
Adding a 'Room' to 'Select Configuration' on your Search and Stay listing
Adding 'Generate House Configuration' to your listing on Search and Stay
Adding 'Property Type' to your listing on Search and Stay
Adding 'House Rules' to your listing on Search and Stay
Adding 'Per Day Rate' to your listing on Search and Stay
Adding 'Pricing' to your listing on Search and Stay
Adding 'Cleaning Set up' to your listing on Search and Stay
Adding 'Preparation Time Before Arrival' to your listing on Search and Stay
Adding 'Property Images' to your listing on Search and Stay
Adding 'Booking Fee' to your listing on Search and Stay
Adding 'Number of Guests' to your listing on Search and Stay
Adding 'Check-in/ Check-out' times to your listing on Search and Stay
How to unpublish a property listing
How to troubleshoot a browser issue on the site
How to add multiple (bulk) properties
Booking Availability - Available on Request vs Instant Booking
Booking Availability - What is Instant booking?
How to add a single property
Listing Your Holiday Home
How to add banking details to your account
Adding Weekend Pricing to your listing on Search and Stay
What is required to add a property to Search and Stay?
Listing your holiday property on SearchandStay.com
Providing your financial details for your Search and Stay account
Adding 'Property Map Visibility' to your listing on Search and Stay
Adding 'Linen Provided' to your listing
Adding 'Location' of your holiday rental property to your Search and Stay listing
Adding-your-Limited-Rental-Days-to-your-holiday-rental-property-on-your-Search-and-Stay-listing
Adding 'Advanced Bookings' period to your listing on Search and Stay
Adding 'Short-term Rental Registration' to your listing
Adding 'Calendar Credentials' (Ical) link to your listing
Adding the 'property details' 'property name' and 'property reference' to your listing
Changing or adding more images of your property on your Search and Stay listing
Adding 'Guest Welcome Information' and 'Guest Departure Information' to your listing
How to add Global Property Settings to your account
Rates and Pricing
How to add discounts to your Search and Stay holiday property (video)
Managing Extra Fees
Owner Account Information
How to set up an account with Searchandstay.com
Information to Open Your Owner Account with Search and Stay
Logging in to your Search and Stay owner account
How to change or reset Owner Account password
How to update owner contact information that receives enquiries and reservation requests
How to update Owner Bank Account information
'User Access' what does each 'Role' have access to?
How to invite a new user to your account
How to update your User profile
Updating Your Account Details
Guest Payment and Policies
Prevent complaints from Neighbours and your Community
Dealing with Property Damage or Loss
Homeowners Insurance
Managing Guest Payments
Guidelines for setting up House Rules
Managing Guest Policies/Rules
Challenging Bond Return
Insurance on bookings
Build and Manage Your Property Listing
Can a guest see property address before booking?
How to turn a listing 'on' (publish) or 'off' (unpublish)or archive
How to opt in or out of marketing emails
How to manage your non refundable guest charges
Do I have to provide basics like toilet paper and dishwashing detergent?
How long does it take for photo changes to show on a published listing?
How to delete a photo from a property listing
What are the photo guidelines for my listing on Search and Stay?
How to add a virtual tour to your listing
How to update a listings 'property name'
How to edit my property listing
What to include in your check-in and check-out instructions
Create the perfect listing
Setting/Adding an 'Age Restriction' on your property
Adding pet pricing to your listing
What is the meaning of 420 friendly and how to add to my property listing?
Automate sending a Welcome/Departure email for guest
Adding 'Minimum Stay' to your listing
Adding a bond to your listing
Cancellation Policy Management selecting a Default Rule
*What is the Short Term Rental Registration Number field?
What are the listing guidelines?
Adding a 'Description' to your listing on Search and Stay
Commission and Tax
Positive and negative gearing
How can it be free for owners to find guests on Search and Stay?
Search and Stay costs to Owners
Paying commission to Search and Stay
Paying tax on your Rental Property in Australia
Property Security and Safety
Bond (Security Deposits)
What is the Policy on Surveillance Devices at the Property?
Keeping your Property Safe
Keeping your Guests safe at your Property
Winter Safety Checks
Summer Safety Checks
Fire Safety at your Property
Channel Manager
What does a Channel Manager do?
How to Connect to the Channel Manager
How much does the Channel Manager cost?
Benefits of a Channel Manager
Why would Search and Stay let me list my Property on other sites?
Required Information in Your Search and Stay Account to Connect to Our Channel Manager
Owners Account Information
Why List Your Property on Search and Stay?
Dashboard - Account Details
How to Increase your Rates
Check-In Summary
Dashboard - Calendar
Check-Out Summary
Past (Bookings)
Cancellations Summary
Hoster Access
*Why you need Multi-factor Authentification (MFA) or Strong Customer Authentification (SCA)
Guest
Bond return for guests
Bond return (getting your bond back)
Paying outside Search and Stay
Dealing with property damage or loss as a guest
Communicating with an Owner
Getting Started
How to create and sign in to your guest account
How to add a property to your wishlist
How to book a holiday rental property on Search and Stay
How to search for a holiday rental property on Search and Stay
How to search for and filter a holiday rental property on Search and Stay
How to reset or change guest account password
Reservations/Bookings
How to manage bookings in your guest account
How will I know if my booking is completed?
How to manage pending bookings in your guest account
How to check your messages in your guest account
Where can I get the latest information for my booking?
Property and Policies
Policies and House rules
Are service animals allowed?
Pricing
How to find out what the rate includes
Are the prices shown on Search and Stay per person or per room?
Booking Details and your Stay
How to know what to do when you check-out
How to view Booking Details
What to do if you can't find your booking confirmation email
Is it possible to get an extra bed or cot for a child?
How to get more information about the property's facilities
Cancellations
Where can I find the property's cancellation policy?
If I need to cancel my booking will I pay a fee?
Can I cancel my booking and receive a refund?
Reviews
Tips for guest writing an owner/property review
How to submit a property review in your guest account
Security, Safety and Awareness
What is PCI-DSS compliance?
What is the policy on surveillance devices/cameras at the property?
Travel Advisory Related Information
Do I need travel insurance?
What to do if you are travelling to an area that is under a Travel Advisory
How will a natural disaster impact your booking?
Guest FAQ's
What is a Search and Stay account?
What is a rental agreement?
What is a bond/damage deposit?
Why book your holiday rental on Search and Stay instead of other holiday rental platforms?
Why choose Search and Stay to book your holiday rental?
Manage iCals and Blocked Dates
How to find an iCal (Calendar) URL for popular providers
How to add an iCal (calendar) to your Search and Stay property
Adding 'Blocked Dates' to your listing on Search and Stay
Channel Manager Connection and other Integrations
Preparing Your Account to Use Search and Stay Channel Manager
Pricelabs connecting to Search and Stay
Breakz
Breakz criteria to publish listing on our curated sites
What is Breakz
Property Styling Guide and Checklist
Curating your space
Upgrade your property to increase bookings
Things to avoid and remember when setting up your rental property
Maintaining your property
Rental Agreement: Free Sample for Hosts
Keeping your property impeccably clean
Family friendly checklist
Holiday Property Rental Cleaning Checklist [Free Checklist]
Essential item checklist
5 Useful Signs For Your Holiday Rental Property [Free Template]
Rules and Regulations
Guest Legal Obligations
Local and State Laws in Australia
What is a Holiday Rental Agreement?
Hiring a Property Manager
Legalities of Refunds
Verifying your identity
Self-Managing your Rental Property in Australia
STR-Local and State Laws in Australia
Help Videos
How to add discounts to your Search and Stay holiday property (video)
Help Videos
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1 articles in this collection
Written by Specialist Team
How to add discounts to your Search and Stay holiday property (video)
How to add discounts to your Search and Stay holiday property (video)
Written by Specialist Team
Updated over
16 hours ago
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